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How To Set Out Your CRISP Guide - FYI This is the Title

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Intro Section - Should be included in all guides if relevant

End To End Process

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If your guide is 1
In a series which shows a process
Then these bullet points
Should be links to other guides
In the process - BEWARE YOU CAN'T LINK A GUIDE IF IT'S NOT PUBLISHED
With the one we are currently looking at
Highlighted in Bold

^^ Bullet points and links

What's the purpose of this article?

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Here, tell the reader what exactly they are going to find out from this article. For example, in this article you will find an incredible template to make your helpdesk articles look AMAZING.

Common Scenarios

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When is the user going to find this article helpful? This article will be usefull when, creating a guide from scratch or updating an existing guide to match our Shelf Conscious brand.

Useful Skills

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Here list any skills it would be good for the user to have before they attempt to complete the task you are explaining. For example, if you are creating a guide in which the user needs knowledge of some specific excel functions, list them here and if we have one leave a link to our guide! If we don't, maybe we should make one!

How long will this take?

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Let the user know how long it should take the complete the task you are explaining. It takes X minutes/hours/days to complete this task.

Let's Get Started...

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This is the part where you dive into your content. Whatever that might be. Depending on what you've received articles are going to look a little different, but we want them to be as exciting and pretty as possible. Videos, GIFs, screenshots, the works. As you can see I've used a relevant, yet hilarious GIF above before jumping into the article, feel free to do the same if you think it's appropriate.

Each New Step of Your Guide Should Have Subheading

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Step 2: Add a video link

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Video Title: https://LINK.VIDEO -- Put video links in a yellow "Information Box" like this and give them a title

Step 3: Images

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Cloud App lets you add text, arrows, shapes etc to images. Make use of the features in there and then add your images. If it's relevant there's also the option to caption the image, like the example below.

Example

Step 4: Use features in Crisp!

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Use this warning box if there is something to watch out for when completing a task, or to highlight common mistakes people can make.Use this tip box to highlight helpful hints and tips along the way. These boxes also really help break up your article so it looks a lot more user friendly.

That's all folks!

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Once you're all done, either link here to the next part of the guide or sign off

Updated on: 18/02/2022

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