Question 1

Catalogue Maintenance Overview

Accepted Answer

Each client account in hub.shelfconscious.com requires a a catalogue of products (broken down by variant / pack size). Depending on the modules the client is using the following data will also be required:

Shelf Monitoring

Product categorisation
Product imagery
Product data (Titles & Descriptions minimum)
Keywords (assigned to categories)
Retailer product URLs
Retailer category URLs

Buy Online

Retailer product URLs

Brand Portal

Product categorisation
Product Imagery
Product data

Product Selector

Product Imagery
Product data

Each client we work with will have a different approach to gathering and loading this data. Any time Shelf Conscious spend on loading/maintaining this data is billed as part of managed services.

Question 2

KCP EMEA - Adding New Products

Accepted Answer

During the update to existing data, we ring-fenced some new codes which need to be added to Shelf Conscious. We'll now go through how to do that.

Downloading New Product Template

At the bottom of the ${color}#5ab9c1 page click on ${color}[#f58a81]("Bulk Add Products")

Click on ${color}[#f58a81]("Download Example") and save the file.

**Adding New Product Info from ePIM **

Once we have the template saved we need to remove any dummy data and copy over all the ePIM information for these new products.

|| ${color}[#5ab9c1](Video - Copying over New Products from ePIM file:) https://share.shelfconscious.com/eDulBj9R

Populating Shelf Conscious Product Information Fields

The Shelf Conscious data for these new products is not populated during that copy and paste process. The videos below show which remaining fields we need to fill and where to take that information from.

${color}[#f58a81](Brand, MPN, Pack Size, Display in where to buy, Display for Content Syndication , Obsolete/End of life & Priority SKU)

|| ${color}[#5ab9c1](Video 1:) https://share.shelfconscious.com/o0uZ86Kp

${color}#f58a81

At the moment categories in EMEA are being moved over to the Global Standard. For us this means that the category information exported from ePIM does not match our ca

Question 3

Pack Sizes On The Same Page

Accepted Answer

Sometimes retailers will have multiple pack size variations on the same product page. When this happens, if the product URL changes when different options are selected we are fine, however when the URL doesn't change we have to add something to the end of the URLs to tell our scrapers which variant to take data for.

One example is ${color}[#f58a81](Home Depot Pro) (website is supplyworks.com). Here's an example of what we do:

https://www.supplyworks.com/Sku/REN05240/renown-medium-yellow-latex-flock-lined-gloves-741224052405-ren05240 - This product has multiple options (PR, PK, CA or Pair, Pack, Case).

When selecting the options the URL doesn't change so instead we'd load into our system like this….. https://www.supplyworks.com/Sku/REN05240/renown-medium-yellow-latex-flock-lined-gloves-741224052405-ren05240?uomCode=PR https://www.supplyworks.com/Sku/REN05240/renown-medium-yellow-latex-flock-lined-gloves-741224052405-ren05240?uomCode=PK https://www.supplyworks.com/Sku/REN05240/renown-medium-yellow-latex-flock-lined-gloves-741224052405-ren05240?uomCode=CA

If the VPN doesn't change then we'd just addend this with '-PR' or something similar to differentiate

Question 4

KCP EMEA - Update Existing Data

Accepted Answer

Services Provided: ${color}[#f58a81](Shelf Monitoring, Buy Online)

ePIM Logins:

URL: https://epim.thinkars.com/ User: tom.stott@kcc.com Password: This changes regularly so check with the team on the most recent password if you don't already have it.

Data required (and source):

Product categorisation (ePIM)
Product imagery (ePIM)
Product data (ePIM)
Keywords (no source)
Retailer product URLs (no source)
Retailer category URLs (no source)

Who is responsible for loading/maintaining this data: ${color}[#5ab9c1](Shelf Conscious) How frequently should we refresh data in Shelf Conscious: ${color}#5ab9c1

Product Data (ePIM) & Product categorisation (ePIM)

When logging in, you may be asked to do an OKTA Push. Make sure you click 'Do not challenge me on this device again' and message Tom to approve the push:

Once logged in you'll need to make sure you are in the EMEA section, here's how to do that:

|| ${color}#5ab9c1 https://share.shelfconscious.com/NQuwNRyb

||| Note that you'll need to select "Europe, Middle East & Africa" not North America like in the video. You do not need to change the content language/country depending on the account that you're updating, this is done by selecting the relevant export instead. The steps below are the same for each country.

![](https://storage.crisp.chat/users/helpdesk/website/8ee77ec

Question 5

Template

Accepted Answer

${color}[#2b8c81](How To Set Out Your CRISP Guide - FYI This is the Title)

^^ Title (large) Coloured Text #2b8c81

Intro Section - Should be included in all guides if relevant

${color}[#66d0c4](End To End Process) ^^ Bold, Coloured Text: #66d0c4

If your guide is 1
In a series which shows a process
Then these bullet points
Should be links to other guides
In the process - BEWARE YOU CAN'T LINK A GUIDE IF IT'S NOT PUBLISHED
With the one we are currently looking at
Highlighted in Bold ^^ Bullet points and links

${color}[#66d0c4](What's the purpose of this article?) ^^ Bold, Coloured Text: #66d0c4 Here, tell the reader what exactly they are going to find out from this article. For example, in this article you will find an incredible template to make your helpdesk articles look AMAZING.

${color}[#66d0c4](Common Scenarios) ^^ Bold, Coloured Text: #66d0c4 When is the user going to find this article helpful? This article will be usefull when, creating a guide from scratch or updating an existing guide to match our Shelf Conscious brand.

${color}[#66d0c4](Useful Skills) ^^ Bold, Coloured Text: #66d0c4 Here list any skills it would be good for the user to have before they attempt to complete the task you are explaining. For example, if you are creating a guide in which the user needs knowledge of some specific excel functions, list them here and if we have one leave a link to our guide! If we don't, maybe we should make one!

**${color}[#66d0c4

Question 6

KCP NA - Update Existing Data

Accepted Answer

Services Provided: ${color}[#f58a81](Shelf Monitoring, Buy Online)

ePIM Logins:

URL: https://epim.thinkars.com/ User: tom@shelfconscious.com Password: This changes regularly so check with the team on the most recent password if you don't already have it.

Data required (and source):

Product categorisation (ePIM)
Product imagery (ePIM)
Product data (ePIM)
Keywords (no source)
Retailer product URLs (no source)
Retailer category URLs (no source)

Who is responsible for loading/maintaining this data: ${color}[#5ab9c1](Shelf Conscious) How frequently should we refresh data in Shelf Conscious: TBC

Product Data (ePIM) & Product categorisation (ePIM)

When logging in, you may be asked to do an OKTA Push. Make sure you click 'Do not challenge me on this device again' and message Tom to approve the push:

Once logged in you'll need to make sure you are in the North American section, here's how to do that:

|| ${color}[#5ab9c1](Video: https://share.shelfconscious.com/qGuE71Py)

Defining the product catalogue for Shelf Conscious

2 Product Filters will need to be applied before Exporting the Catalogue, they are as follows:

Client Facing Status -> Active, In-Process, Ready for sell-in Target Market -> United States

|| ${color}[#5ab9c1](Video: https://share.shelfconscious.com/qGuE71Py)

Exporting the product catalogue from ePIM

Select batch options -> E

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